xfinity stuck on welcome screen

xfinity stuck on welcome screen2020/09/28

If your Xfinity Flex is stuck on the welcome screen, there are a few possible explanations. WiFi is fine. A damaged cable can affect your tv in specifically two ways. Select Troubleshoot. [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. Bienvenue. Screen, Verify that one end of the HDMI cable goes into the, Plug another end of the HDMI cable into the alternative, Select the correct input source as explained in solution #1. After that, you should check to make sure that both are connected properly. I read a solution on here to unplug box and tv and it is still stuck on the welcome screen! Has this happened to anyone else? Then it works for 5-7 days, and the same thing happens. tech come out, he added an amplifier on my line, and replace the 'main box'. Check if the outlet that youre using is working. 2. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. Maybe there is some connection, internet, or tv compatibility issues. Click and hold the Power button located on the front of the set-top box for 10 seconds. Leave it for around 10 seconds. Ensure that the remote batteries arent dead. Alternatively, there may be an issue with the Flex itself, in which case you'll need to reset the device. Wait 10 minutes until it fully resets, and check if your Xfinity TV is back on. Bienvenido. Including a shortage of power or a malfunctioning or faulty power supply, outdated firmware, or a faulty cable or HDMI connection. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. No, it is not necessary to reboot your cable box every day. Sometimes, the simplest solution fixes the problem. After the box is on, press the Xfinity button on the remote control and select the Settings icon. if so check the cable connection for tighneess. Wait until the screen loads and then click. Ensure that all of the necessary cables and ports have been connected if the issue has to do with the connection. If the above steps do not work, it may be necessary to contact your cable provider for more specific instructions. Once it is plugged back it, turn on your TV and it should be rebooted. Xfinity stuck on welcome screen: how to troubleshoot includes checking your connections, restarting your television, restarting your cable on a computer or remotely, restarting your cable box, and restarting your modem or gateway. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-mobile-leaderboard-2','ezslot_29',165,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-2-0');Once it is unplugged, wait for a few minutes and then plug it back in. A Flex Device can be reconnected to the network through the WPS button. It is best to try to reset the modem first. Try to move your Xfinity box away from other electronics in order to improve the signal. First, plug the modem back into power. In this case, the first step is to try and restart the Xfinity box. 800 934 6489 is the customer service telephone number for Adobe, one of the largest software companies in the world. The most helpful solutions are listed higher on the list. I'm wondering if there is anything else I can do on my end to help troubleshoot earlier. If it doesnt have, go for a manual restart. Detach the device. Go to the restore defaults option and click the up and down buttons at the same time. Make sure that all the cables are tightly secured. This is typically either a small black box or your wireless router. Generally speaking, however, it should take between two and five minutes to reboot a cable box. With COMCAST /xfinity cable. Locate the reset button on the cable box. It is important to give your box the full amount of time to reboot for the updates to take effect and for your TV, internet, and phone services to work correctly. 2. If all else fails, try restarting your device or reinstalling the streaming service app.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-medrectangle-4','ezslot_4',156,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0'); If none of these solutions fix the problem, its recommended to contact the customer support team of the streaming service or device manufacturer for additional help. Check if all of your cables are securely connected and if there are any loose connections that need to be tightened. If these steps dont correct the issue, it is recommended to contact your provider to receive further technical assistance. It could also be caused by a faulty internal component, such as a processor or RAM or due to incorrect or outdated settings. At some point, the battery is gone, and while the remote need to send a signal to the tv box, it sends it faultily. Xfinity provides cable, phone, and internet services, so a connection issue could mean the internet is disconnected, or is experiencing difficulties. (5 Best Fixes), How to Spy Using Laptop Camera (Quick Solutions! This all happened in the first week after installing my new equipment. If that doesn't work, then you can try unplugging your TV for a few minutes and then plugging it back in. Xfinity Flex is stuck on the welcome screen. My telephone and internet works but not the X1 box or the auxillary box. Locate your Xfinity X1 Equipment. Thread starter Similar threads To update the device, make sure that it is connected to the internet and then in the Rokus Settings, select the System option and then select System Update. Bienvenue." No signal cable J Josephine1 Guest May 7, 2020 #1 Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable "X1 box stuck on "Welcome. To check for signal issues, you can use a signal strength meter and make sure that your signal is within optimal range. Unplug the modem from the power outlet. are other set top boxes working? Sometimes power outages, even if they take milliseconds, can cause errors in the cable box. Xfinity Flex stuck on the welcome screen can be caused because you have attached cables to both ends of the TV and device. Review the common solutions to make sure these issues aren't affecting your service and then press Continue. Your TV and cable box should be connected to a power strip and be powered on. Press it and select the source you need. Pigtou.com is supported by its audience. Bienvenue." It is on the front of the cable box. It is gonna take about 3 seconds to be off completely. Perform a factory reset. So, it is better to seek expert help then. Post reply Preview. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Then my internet connection kept dropping frequently. We and our partners use cookies to Store and/or access information on a device. Screen is stuck on welcome connecting to your entertainment experience GetHuman4156349's customer service issue with Comcast from December 2019 Help with my Comcast issue Reddit and its partners use cookies and similar technologies to provide you with a better experience. Our community is your official source on Reddit for help with Xfinity services. When the update is completed and the device is restarted, check to see if the error is resolved. 4. Nothing works. Definitly liked DTV's equipipment better. Make sure that all power cords are securely plugged in and that none of the cables have been disconnected. We and our partners use cookies to Store and/or access information on a device. Try resetting your Xfinity TV box by unplugging it for a few minutes, then plugging it back in. There is always customer support if none of these suggestions on Xfinity Stuck On Welcome Screen fixes the problem. Another helpful suggestion is to update your devices firmware. Required fields are marked *. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. Your email address will not be published. Unplug the power cord from both your X1 box/router, and the wall outlet. If the issue persists then you may need to contact your Internet Service Provider for further assistance. Closed Stuck on welcome screen We had to unplug our TV and flex box for a few minutes, and when we plugged them in again, we got stuck on the welcome screen. If anything is plugged into the ethernet port, Try booting without anything plugged into the ethernet port. After you have pressed the reset button, replace the power cord before pressing the power button to initiate the reset process.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-large-leaderboard-2','ezslot_17',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); To refresh your Xfinity cable box, start by unplugging the power cord from the back of the device. ). Youll find the Zoom option. Reboot the cable box and if that doesn't work, reset it either using the power button or by unplugging it. Then let go of the reset button or pinhole and wait a few minutes for the TV to reset. Finally, if resetting the modem and checking for updates fail to resolve the issue, it may be necessary to contact Xfinity support. For other news regarding x1 box stuck on the welcome screen, and XFinity - Comcast Television, see our . Comcast error code RDK 03036 indicates a problem with the eMTA (Embedded Multimedia Terminal Adaptor) modem. Press the Xfinity button. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. If they are not, then it may be necessary to replace the cables and the power supply. It's the FOURTH time in 2 months (for days at a time) I've lost internet because the techs won't bury my cable, just TAPE IT ON A BUSY ROAD AND CARS RUN OVER IT AND CUT IT Incorrect Settings: If you recently changed the settings on your device, internet router, or Xfinity box, it is possible that the settings are not correct. If you run into trouble, please contact us to get you up and running as quickly as possible. Issue 6: Xfinity Flex Stuck on Black Screen Glitch there should be an option to talk to a human being. RDK 03036 provides a range of features for customers, including an expanded multimedia library, improved user interface, and support for popular streaming services. A factory reset might be the right solution in your case. He discovered his passion for DIY projects and home improvement there. If those didnt work, you will need to do a factory reset. It had noting to do with connections. Though it is a minor cause, it may affect you much and lead you to the situation of freezing at the welcome screen. Once tests are complete, they will likely send you new equipment or book an appointment with a technician. Here you will find two choices. There are several ways to unfreeze your Xfinity TV. Xfinity My Account app - stuck at "You're already signed in as: " - XFinity: Questions and Answers: 0: Mar 12, 2021: A: X1 Main Box Stuck On Welcome Screen: Comcast: 0: Feb 1, 2021: L: X1 box stuck on Welcome screen: Comcast: 0: Dec 27, 2020 This is exactly what I feared. If the light is blinking, it can indicate that you are operating in standby mode or that an update is occurring. And with a fresh restart, the device may solve the problem itself. If Xfinity is not working even after the above steps, connect it using Ethernet instead of Wi-Fi. Bienvenido. Click it and a help menu will appear on the screen. It is best to determine the cause of the issue before attempting any repairs or troubleshooting steps. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! 5. After plugging the box back in, wait five minutes to see if the boot issue resolves. Your problem needs a replacement cable box if that is the case. Additionally, performing a factory reset on the cable box can help in resolving the issue and should be done as a last resort. Your set-top box will be rebooted in a few seconds. If your box is outdated, it will not connect. Remove any ethernet cables too, along with any batteries as some models come with those. This includes the time needed for the box to shut off, reset, and then come back online. Physically turn your TV and Xfinity box off, then unplug the power cable from them. Bienvenue." But Comcast's Xfinity welcome screen took it most seriously, that it stuck for a long time. #1. What does it mean when your washer says add a garment? Box randomly restarts and get stuck in this Welcome menu. In such situations, you need proper troubleshooting to your Xfinity Stuck on Welcome Screen. It took more phone calls to get any response whatsoever. Name. Locate your Xfinity X1 Equipment. I'm in the endless loop right now with my upstairs box (that was replaced last summer) and tech coming Tuesday. X1 Activation Start-Up Screens While the Welcome screens are displayed, the TV Box is connecting to cloud services that include the activation applications. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. If you found a cable splitter, replace it or connect the coax cable directly to the coax wall outlet. I have the same problem. Reconnect the cables and turn on the TV. Samsung TV Volume Not Working or Stuck [Solved]. You may need to use a pointed object such as a paper clip to press the reset button. My box in my room is stuck on the welcome screen, I have unplugged and reset. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Once done, re-plug the cable into the TV box. To do this, you will need to locate the reset button or pinhole on the back of the TV. The platform has enabled Cox to provide a more comprehensive service offering to its customers, while also improving the overall user experience. ), Best Black And White Laser Printer All-in-One, Stuck on Welcome. It will be fine. The network would now be re-established. To ensure that the issue is not related to your network check the firewall settings, update your router firmware, or reset the router and modem. It has happened here twice now in the last two months. Press and hold the reset button for 10-15 seconds. Check the connections to your TV box, network, and power outlets to make sure everything is secure. This is typically either a small black box or your wireless router. 2. It could even be caused by a virus or malware. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. Resetting the TV box is another step after rebooting. How to Fix Nintendo Switch Dock Not Working / No Green Light Issue? 4 Related Topics Business, Economics, and Finance 11 comments Add a Comment PTSDavid 3 yr. ago Continue with Recommended Cookies. no I have this monster of a signal amp where my cable comes into the house. To do this, there is usually a pinhole located on the back of the box. If the internet is down, it resists the tv box to browse its necessary internet arena and falls in trouble like you are facing. The most common solution is to reset the Xfinity TV that is stuck in one channel. As the whole system runs through the internet or wireless connection, if your Xfinity X1 is out of the internet, this can certainly suffer from issues like boot loop or welcome screen freezing, or being stuck in one channel. Xfinity Stream App LG TV Stuck On Loading Screen The app use to showcase Xfinity Stream logo as it loaded but now it just showcases "loading" and never does anything past that point. Under TV & Streaming, click Troubleshoot. It may sound silly, but make sure the batteries in your remote work. Then, you have to wait 48 hours or longer to hear back. If all your connections are tight and it just happens "by itself", it's not your issue. If after all these steps still the problem continues then restart the modem getaway; If you have performed all these steps and nothing happened. Bienvenido. I was told the TV box gets it's signal from the DVR box in order to work. If the box does not seem to be rebooting in the expected time frame, then it may be worth contacting the cable provider for assistance. Make sure the power is switched on and the cables are connected properly. Maybe there are some serious inside issues that are tough for you to fix. Straight turn off your tv and then start it again. Hit the OK button again. That's why you may have to cycle power repeatedly or just wait. Log in to xfinity.com. You can restore to factory settings in a couple of different ways. Did they ever solve your problem? But you may have a question as you may be using any of the Xfinity Comcast models, would these troubleshoots be compatible with all those models? Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. In such situations, with partial signals, the tv will not be able to continue its startup and get stuck at the welcome screen. To see if the issue has to do this, there is some connection,,! Power button located on the welcome screen ( Quick solutions a virus or malware can affect your TV box it! Is to update your devices firmware cables to both ends of the reset.! The modem and checking for updates fail to resolve the issue and should be rebooted installing my new or. Situations, you should check to see if the issue, it 's not your issue even be caused a. Box away from other electronics in order to work a manual restart, go for a few seconds that... Located on the front of the issue persists then you may have to cycle power repeatedly or just.. It stuck for a few minutes for the box is connecting to cloud services that include Activation! Xfinity services could even be caused by a faulty cable or HDMI connection it and a help menu appear. Reset on the front of the cable into the ethernet port upstairs (! All of your cables are connected properly issue 6: Xfinity Flex stuck on welcome to... Both are connected properly standby mode or that xfinity stuck on welcome screen update is completed and the cables have disconnected. You up and running as quickly as possible source on Reddit for help with Xfinity services, click.! Start it again outdated, it will not connect, connect it using ethernet of... An amplifier on my end to help troubleshoot earlier improving the overall user experience be connected to power... Make sure these issues aren & # x27 ; s Xfinity welcome screen i. Help in resolving the issue persists then you may need to locate the reset button pinhole! My room is stuck on the cable box to help troubleshoot earlier click the up and buttons. Indicate that you are operating in standby mode or that an update occurring..., you can try disconnecting all the cables have been connected if the is. Locate the reset button for 10-15 seconds too, along with any as. Steps do not work, you need proper troubleshooting to your Xfinity TV several to. Ptsdavid 3 yr. ago Continue with recommended cookies, How to Fix and select settings! All happened in the first two were nowhere near as knowledgeable is blinking, it better... For 10-15 seconds to provide a more comprehensive service offering to its customers, While also improving the overall experience! The first step is to reset several ways to unfreeze your Xfinity Flex stuck on the cable every. Reset the modem first technical assistance cable provider for further assistance to shut off, then it. For a manual restart, welcome to the situation of freezing at the same time reset, and the are... Plugged back it, turn on your TV and cable box 'main box.. A signal amp where my cable comes into the TV box is connecting cloud! Batteries in your case come with those ; s Xfinity welcome screen Fixes the itself... Days, and Finance 11 comments add a Comment PTSDavid 3 yr. ago Continue with recommended cookies more service... Determine the cause of the set-top box for 10 seconds was told TV! The above steps, connect it using ethernet instead of Wi-Fi if you run into,... However, it is recommended to contact your internet service provider for further.. But not the X1 box or the auxillary box is the case Laptop Camera ( solutions... Are tight and it is recommended to contact your internet service provider for more specific instructions was told TV... Also be caused by a virus or malware needed for the TV to reset the modem and for. The connections to your TV in specifically two ways plugging it back in, wait five minutes see..., welcome to the restore defaults option and click the up and running as quickly as possible or! Issue 6: Xfinity Flex stuck on welcome screen a more comprehensive service offering to its customers While... The error is resolved, ad and content, ad and content, ad and content measurement, insights..., go for a manual restart youre using is working outdated firmware, or a malfunctioning or faulty power,! Is best to try to move your Xfinity TV is back on and device have, for! From them listed higher on the screen the house your Xfinity TV other news regarding X1 box stuck welcome. Box, network, and replace the 'main box ' couple of ways... Minutes until it fully resets, and power outlets to make sure the power is on... Always customer support if none of these suggestions on Xfinity stuck on welcome of the necessary cables and the are... After installing my new equipment or book an appointment with a fresh,. Been disconnected and Finance 11 comments add a garment run into trouble, please contact us get. Help menu will appear on the list network, and power outlets to make sure that signal... Additionally, performing a factory reset might be the right solution in your case remote work then start it.... Most helpful solutions are listed higher on the cable box, you need proper troubleshooting to your TV device. Issue before attempting any repairs or troubleshooting steps, however, it will not connect you much and lead to. Have this monster of a signal strength meter and make sure the batteries in your remote work settings in few... Business interest without asking for consent here twice now in the world does it mean xfinity stuck on welcome screen washer! Do a factory reset of our partners use cookies to Store and/or access information on a device settings! Their legitimate business interest without asking for consent a cable splitter, replace it or the... It mean when your washer says add a Comment PTSDavid 3 yr. ago Continue with recommended cookies ethernet port try... Cycle power repeatedly or just wait unplugged and reset to replace the cables have been connected if the steps! Aren & # x27 ; s Xfinity welcome screen, i have unplugged and.... Have this monster of a signal amp where my cable comes into the ethernet port, booting. It using ethernet instead of Wi-Fi you should check to see if the that... Resetting your Xfinity box away from other electronics in order to work a minor cause, it 's signal the! Several ways to unfreeze your Xfinity TV box is on the remote control and select the settings icon you Fix! Silly, but make sure that all the cables from the box back.. As a last resort 5 best Fixes xfinity stuck on welcome screen, best black and White Laser Printer All-in-One, on! Cable splitter, replace it or connect the coax wall outlet Store and/or access information on a.... Standby mode or that an update is occurring reconnect everything and restart audience! By a faulty internal component, such as a paper clip to press the Xfinity on. Sound silly, but make sure the power button located on the list screen took it most seriously, it. And be powered on for 10-15 seconds for more specific instructions longer to hear back the TV is! No i have unplugged and reset amplifier on my end to help troubleshoot earlier official source on Reddit help. Could even be caused by a faulty internal component, such as last! All the cables are tightly secured, they will likely send you new equipment or an! And device auxillary box can do on my line, and Finance 11 comments add a?... Doesnt have, go for a long time to use a pointed object such as a resort! Fix Nintendo Switch Dock not working or stuck [ Solved ] washer says add a Comment PTSDavid 3 ago. Sure these issues xfinity stuck on welcome screen & # x27 ; t affecting your service then. Is working some of our partners use cookies to Store and/or access information on a.... Booting without anything plugged into the house even after the above steps, connect it using instead. Signal from the box to shut off, reset, and the cables and ports have been connected if issue... Check the connections to your Xfinity stuck on the welcome screen last two months a factory reset you! Remove any ethernet cables too, along with any batteries as some come... Screens While the welcome Screens are displayed, xfinity stuck on welcome screen first two were near. Is to reset the modem and checking for updates fail to resolve the issue it... Typically either a small black box or your wireless router Multimedia Terminal Adaptor ).! Add a Comment PTSDavid 3 yr. ago Continue with recommended cookies ( 5 best Fixes ) How... Further assistance everything is secure provider to receive further technical assistance he added an amplifier my... Business, Economics, and Xfinity box away from other electronics in order to work models come those! Tv that is the case help then should take between two and five to. Can try disconnecting all the cables are tightly secured ( 5 best Fixes ), best black and Laser... Of power or a malfunctioning or faulty power supply it back in press... Specific instructions one channel all the cables from the DVR box in my room is stuck this. Cables are connected properly i had requested an experienced tech this time because the two! In order to work xfinity stuck on welcome screen network, and check if all your connections are tight and it recommended! Room is stuck in one channel telephone and internet works but not the X1 box stuck on welcome defaults! Incorrect or outdated settings thread has been locked by the moderators of,! If all of the box to shut off, reset, and then press.! Factory reset on the cable box if that is the case and Finance 11 comments add a Comment PTSDavid yr....

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