slumberland vs ashley furniture

slumberland vs ashley furniture2020/09/28

Although many of their products do not fall into this category and are subject to an In-Home Delivery Fee. After having the sofa 1 1/2 months (not even 2 months) the creaking noise got worse and could then be heard if the armrest was used on the right side. This one latched onto me as soon as I walked through the door. We purchased a TV stand 3 months ago. Admar Gonzaga, 440 Itacorubi - Florianpolis / SC 88034-000 - Brasil, SimilarWeb, Office 01-111, C/O WeWork, Neuturmstrasse 5, BY, 80331Munich, Otemachi Building 2F, 1-6-1 Otemachi, Chiyoda-ku, Tokyo, 100-0004, Milton Gate - 7th Floor 60 Chiswell St, London EC1Y 4SA, Similarweb LTD 2023 All Rights Reserved. Hate this business model of pass the buck. Went home to measure, when we came back a few days later, the price jumped and we had to buy the coffee table with it. Customer service is horrendous! If the manager would have taken time to look at the rest of our order (kitchen and cocktail tables), he would have seen that its color didnt match what we were sent and that the color of the one in the video did. After they finished, there was trash all over the place, so unprofessional . I have emailed and called over and over to get a conclusion but they keep giving me the runaround or don't get back to me at all. We still are missing half the bedroom set, some decor, half the chairs for the tables and our living room couches and all the fixings for the living room which was supposed to be delivered today 1/18/20. This is my first dealings with Ashley store but will certainly not be my last & I will highly recommend the store @ Golden Gate to all my friends. We could not return it and get money back you get store credit of which I had no use for. So I'll have to wait at least another week to get it delivered. I'm trying really hard not to lose my shit, but I'm tired of this horrible customer service especially considering how much money we just spent. I have purchased Ashley Furniture in the past but through our military exchange store, not sure if that is why I had a better experience. It. He actually tells me he'll get to that and proceeds to continue outlining features. I showed up to the store and Ron supervisor was traying to call the warehouse to see what was going on. I ordered the Queen Sleigh bed & mattress set, put it together slept in it maybe 3 times & 1 adult extra activity. He is there if you have any questions but does not hover. We bought a $3,000 couch and he explicitly told us in store that if we were not satisfied we could return the item. The pressure and negativity of the in-person shopping experience truly reminded me why on-line shopping is now the predominate form of retail, and it's the form we'll choose to pursue in our purchase from Ashley Furniture. Brandon Santos was not only professional and knowledgeable, he was patient and kind. He's not even overweight! Overall he left a sour impression with us. Bought a recliner sofa that rubs fabric when activated and didn't like the feel after six days Ashly store manager (Ashley 7900 hwy 19 in Pinellas park FL)said sit on it for a while. If they did it to me, theyll do it to you. BYE BYE. Sadly they didn't have them on the showroom floor; but worst off, they also do not offer color or fabric swatches. To find the Slumberland location closest to you, click here. I was furious as I am going on a one month vacation from the 12th December! i Lost another day, cancel all my plans for nothing! I call and say we're missing the rest of the couch and the guy on the phone was confused too and said they'd give me a call back.. i didn't get a call back. August 22, came they had said my delivery was going to arrive between 12p, and 3pm then they change the time between 4pm and 8pm i waited and waited like an idiot again never recived a call or a text message about my delivery was not coming again! THis is rediculous. As the name suggests, it offers a variety of pieces inspired by cultures and countries all around the world from bistro tables to daybeds to teakwood coffee tables. THE PERSON I LEFT MY NAME AND NUMBER WITH WASN'T EVEN LISTING TO ME WHEN I WAS TALKING TO HIM. So as far as I'm concerned I was LIED TO!!! Here are some additional online resources you may like to check out: Wed be happy to help you bring your dreams to life at any ofour locationsin NC, SC, and GA. 6 Months then they say its not Covered. coffee table and two end tables each weighing 85lbs. It came a few days later but was not in a box and was obviously not new. As with all of my reviews, though, I will update this review every few months as I use the items more. Technician who could not even determine the problem initially supposed to fix (HaHa). Now, I just have to figure out if I want to leave it as is or try to find something to put in it. If anything, provide the information, work up a quote and hand them your business card, asking them to consider your business in the future. I received the couches and 1 rug. Even though Consumer Affairs site says they offer 30 day returns, I was told NO RETURNS. Have refused my request to speak with manager ignored emails. When I had no more hope that my horrible situation would be handled, she was there. YOU HAVE TAKEN A LOAD OFF MY SHOULDERS!! Don't expect them to honor their terms if you need to make changes or cancellations. WORD TO THE WISE: **DON'T GET DUPED**. They are not reputable. Consumers like its price-matching program, discounts and variety. I went online to see if I could could order it again using my TOSHIBA lap top instead since they claim Ipad is an issue & paypal is an issue & they also claimed their internet at their company wasn't working that weekend.. for paypal orders! Just wanted to update after some recent interactions with customer service. Overall, Would I Shop at Slumberland Again? The sofa wasn't even that great. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. Ashley also has a wide range of sets if youre looking for a one-stop shop for decorating. However, one nightstand is missing (there were two in total). With manufacturers in both the US and China, Ashley products have a wide variety of price points and design options to fit budget-conscious shoppers.In terms of customer sentiment and experiences, shoppers report mixed interactions and perceived quality, especially when it comes to buying in-store. This post concerns the unscrupulous business practices that Ashley Furniture Stores have that I discovered AFTER THE FACT of our purchase. Want to uncover the winning traffic acquisition strategies of your competitors? Service 304 Value 278 Browse Our List of Top Rated MattressesUnlock The Coupons. The table is on its side right now. If you're looking for nice furniture, don't go here. Do yourself a favor & spend a few extra dollars and purchase from a better furniture store. This is my first review on Yelp - I'm very patient but this company has tested that patience too much. Earlier this week I get a call from the salesman Brandon confirming he ordered RAILS for us (not the bed), & I asked him about reimbursement for delivery for his mistake, he said I needed to talk to a manager, but not likely. Quality of furniture is questionable. Everything went fine until delivery. Customers have better things to say about the pricier options with higher end materials, with some of the more budget-friendly offerings having complaints about durability and longevity. very professional and helpful. Finely tailored, double-stitched seams frame the clean lines of each piece. I can not wait to tell everyone to go to Ashley's in Emeryville and see Mr. Lonnie and get great furniture at even greater prices. Whoa - so I stopped into this furniture store in search of a couch and a nightstand. I would also reccomend David helping you out. During this whole fiasco, we were told at least three times that Ashley furniture was going to correct their mistake, only to be told by someone else there that our request had been denied. We never got any of that back, even after going to the store 3 different times. There had been no notice given of any delay. after many phone calls to store and "emails and calls to the product care insurance Team, Yes they do not do their warranty the out source it"we have had no phone calls emails or any correspondence from anyone at all. I somehow agreed to be okay with that date. DO NOT BUY FROM THIS STORE. He is a fantastic salesperson. 40% off and they have 12 month finance option. Finally, June 2022 we have all the pieces. So, I went to wayfair and not only got chairs that I like better, they are also cheaper and will arrive in 2 days. I should have known what they were saying was to good to be true. I sat there for 20 minutes watching a girl look up the information, find the right parts, confirm by showing me a picture. "Let me try to give my boss a call" "Maybe I can try to see if I can get the pieces for you" "Let me try everything in my power to help you" NOTHING in the sense of him trying to help me. . My wife and I decided to sit back and wait on the pushback date. My furniture finally arrived on 11/28 (2 weeks late). We have been calling, emailing, texting at least twice a week for 6 months with hardly anyone responding. Needless to say, that didn't happen. Latest Update: Took from early October until almost Christmas and four days off of work to get our order correct and to our place. I ordered a coffee table on Ashley, and was promised 4 weeks for delivery. FINALLY was able to get in touch with someone that would actually look up the order only to find out the set was discontinued weeks after I ordered it and is no longer available. Price Range: $$ to $$$ What To Buy: Hooker Rubberwood Sideboard$1,079.99 and Hooker 3-Drawer Writing Desk$1,649. Dont Buy from Ashleys. I have been receiving text messages about being patient. Today is December 19. We tried to explain the situation but no one would listen to us. I Paid Cash For Furniture. I have made about 3 phone calls to check on status of my barstool. my family and i have been greatly inconvenienced by this company's lack of customer service and the accuracy to deliver accurate information!!!!!!!!! So, we moved on to another mattress and spent another 30 minutes deciding. I called the store today for an update on my order that should be delivered tomorrow after not even getting any updated information on the delivery. Shoppers, always do you homework. Arm Height: 24.5H. How ridiculous! Thank you Tyler for all your help and patience. I love that they are a family-owned, Midwest company, and they have a great selection of bedroom and living room furniture/decor. We spent over a $1000 on this mattress, expected more from it, especially after the one in the store seemed to be of better quality. Its just over 4 feet tall and is a fabulous statement piece. It was not busy. Now, that we have a bench at the foot of the bed, Buddy can get into bed on his own! I was told it would be 3 weeks delivery time. I don't have people in my house to destroy things. For eclectic, unique furniture, World Market is a great brand to shop. She counters, telling me the base couldnt be heavy, but she hasnt lifted a thing. I would, also, definitely shop at Slumberland again for affordable home decor and furniture. THEY ARE VERY SHADY AND UNPROFESSIONAL. That is unprofessional and lazy. He provided me the District Manager's email address. However, I do know that the company screwed us over. But I also knew what this stipulation meant: Ashley Furniture stores bait people into thinking they are getting something for an extended payment period and interest free, but they are actually paying a padded price upfront which is equal to or more than what the interest charges would have been in the first place. I did not take well to this and explained to her that the problem is not from something we did and a mistake by their team and we got reprimanded like some children speaking loud. On 1/24, we donated our living room set to charity. It seemed for them it was all about saving DSG some time and money on returns. We were then told that if they price matched their own online pricing there could be no special financing options given; wed have to pay THEIR in store price to receive those. Slumberland Furniture is your one-stop home furniture store for the rooms that make up the heart of. Long story short, i was lied to by 12 different people and ended up finding a company to pick up the couch for me. Two on display in the store. I have had issues from the beginning of the sale of products in Jan. up until today. They then delivered damaged furniture and would not refund. Unfortunately, when you call customer service for help, there arent folks to help either. Emailed them 12/5/21 and had to supply them with bar code located under the foot rest. please do not, i repeat do not, order from this store. TOTAL SCAMMERS! Copyright 2023 Acton Media Inc. All rights reserved. I wish we had invested the 1,500+ that we spent on this piece of crap into a quality high end couch/piece of furniture that we could be proud of. Looks/feels terrible. We call to get an ETA only to learn our delivery was cancelled and we were not notified and rescheduled for further out. Having recently moved to the area with nothing, we went to Ashley to get basics: bed, sofa, chair. I spent an entire hour there with not one hello from anyone. Ashley Furniture. There was a storm outside today and everything was closed in the plaza but Ashley Home store. So we spent $10k at this store and they can't even try to help us. My fiance got the rest of our furniture there too and it still holds up really well a few years in. I can day with no doubt that I will NEVER, EVER buy from Ashley again, and will strongly lobby against anyone I know doing the same!!! Learn more Coupon Code Free Local Delivery details Configure this set below Set Includes listen to these reviews a d go elsewhere. Dont let this happen to you. What started as a modest operation in the Appalachian foothills blossomed into a company that produces some of the highest quality wood and leather furniture available today. There's no communication between the store and their warehouse which makes things 100 times worse. Whoops sales rep actually selected the wrong furniture for you. I have been trying to have this matter resolved for weeks. I then received a call that someone would be here to inspect it in 21 days, I literally slid out of the bed last night and onto the floor. 2:30 passed and I had heard nothing. We will not buy, nor do we recommend anyone buy from Ashley. It was much to heavy. We were taken care of professionally and in a friendly way by the first person we met. We went there to purchase a bedroom outfit for each of two rooms. This is how they delivered it. Then we got "a new chair" delivered. Cancelation fee! Bought Furniture 4 months ago From AshleyCurrently the Kitchen table bench seat has a leg popped out of it's brace.. now it's wobbly.. The manager refuses to refund her money. I was promptly greeted at the door by a sales agent. The same day another rep called me to say that the earliest delivery date is now 13th December. They have a variety of mattress offerings, including those from name-brands like Sealy and also their own proprietary brand, Ashley Sleep, which includes both all-foam and innerspring designs. We lost 2 days of our 7 day vacation waiting around for these clowns. Delivery is available within a 150 mile radius from . Ive tried a few different furniture and decor pieces from Slumberland, as well as a Slumberland mattress, and am sharing my honest review of Slumberland Furniture in todays post. So I thought for sure Ashley would back up their product and since I spent extra for the Warranty. Ashley Furniture has the worst customer service I have ever experienced. They already made me loose 2 weeks of my life and my job waiting and waiting with different storys everytime! Everyone was soooo helpful especially Michael, Ryan & Dion who did everything they could to accommodate my need to find the right couch & loveseat. family-owned, charitable company across 12 states. SO what they are doing is LYING on delivery dates because once they drop it? DO NOT BUY FROM THEM! Went to Ashley Furniture Homestore in Flowood,MS on December 17 ,2020 there order the couch we paid for said it would be delivered January 22,2021 ! The entire experience was not pleasant and that is why I am doing this review. We went in to furnish our home and no one talked to us for over an hour as we looked around. Then I was told December 11. Four days later my husband went in to try again. I called the store and advised we have 12 months warranty so see if the sqeak goes and if not report both and we will put the claim in. You can feel grit in the surface like they applied the stain after sanding without removing all the dust. We had just paid $159.99 extra to have this exact chair delivered to our home. I purchased a complete bedroom set from the Pewaukee, Wi location. CAN IT GET MORE RIDICULOUS THAN THIS? Delivery 3 came today. Theres even an entire section dedicated to storage furniture, like custom closets, ottomans, shelving, and armoires. We had ordered many items from this location. What's more disappointing is that we were so ready to drop if he had just been a little nicer, friendlier and a better communicator. The original board was glued to the frame and them stapled. We were told by our salesman that we would receive a $300 gift card. The Ottoman is sunken in the middle as if the cushion material has broken down or a brace is broken.. Especially when the store has only 5 or 6 cars in the lot! I will never shop at this furniture store again, I purchased $500 for 5 years of insurance, I wish I can give less than one star if i can, Unfortunately the worst furniture shopping experience ever. When customer service called to ask how things went I told them about the damage. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. No delivery issues, delivered on time. Ashley furniture and customer service are extremely poor! But with so many options, shopping for new furniture can feel like a daunting task. In addition to the top categories above, Ashley offers a wide array of other home products, such as: Ashley HomeStore can be found across North America and in multiple worldwide destinations. I walked inside since I was stranded from the storm and asked a gentlemen that was working there where the restroom was. This couch was not cheap and are still stuck with it because they do not want to help us. Well in a panic, I had a friend install some screws for support so I could use the bed. Still waiting for a replacement set for dining room set. Finally I decided to trace the delivery and discovered that I would be number 8, apparently at the close of day and that showed there was never an intent to get to me between the previous promised time of 11:30 - 2:30 pm. After I left I looked online and sure enough, the price on the Ashley website was $80 less than what the sales rep quoted me. I call two days after Kevin placed the order to confirm the delivery and i find out HE QUIT! I was very polite in every visit and simply asked them to cancel my entire order and pick partially delivered furniture. Gives you wrong information and promises of delivery dates were not met. I have wasted more than 10 hours of my time sitting around waiting on deliveries that were confirmed & yet magically never happened. Went to flip our sofa's cushions and found that the cushions are not covered on backside and underside with the same fabric the top, front, and side are. I call Ashely every week and all the time they have different answers. Disappointing that there was nothing done to help compensate for the inconvenience of waiting 7 months and taking time out of work for all the different deliveries. So when I went online on my Toshiba lap top the item was no longer on sale!! We recieved a call about a delivery and now it was January 2022. I was told I would receive the furniture in April 2021. Buy your bedroom set somewhere else. I never heard back from anyone after complaining, and until now after 3 months there is no news. The next day I called again to get a different customer service reason there, I spoke with a woman that checked further & she said she could see that I placed the order, & that I paid for the item. We were greeted by a nice woman who then introduced us to our salesman and it all went downhill from there: 1) I can't even remember his name because he never introduce himself formally. Finally, I received a date for the FiRST replacement set to be delivered and once again the furniture arrived, DAMAGED. I wish I could give 0 stars, but 1 is the lowest so I'll do that. This took 2 weeks to correct and multiple emails as no one would return a call. Total disregard for everything I experienced or was told. THEY DON'T THINK MUCH OF THEIR CUSTOMERS ALL THEY CARE ABOUT IS TO MAKE A SALE. He asked me if I was buying anything. We weren't sleeping well and we went here and agreed to buy the very high end Tempurpedic Mattress & Tempurpedic Adjusable Base along with several other items. Why was I not informed of the delay in shipping? They told me they could have a technician do a repair in a few weeks, but where the hell am I supposed to sleep while waiting for their technician? While design trends may come and go, quality never goes out of style. The cons: Some issues with durability reported on less expensive options. By now I'm more than PISSED. Wednesday the delivery set the mattress on the bed and told her to let it open up and not to use it for 24-72 hours. When the guy added the stuffing in the chair, I had no idea it would be the worse thing ever for my back. Terrible quality, poor delivery service, I cannot stress enough how much you would regret shopping here. Mind you, the table is a year old, it is used three times a week for lunches with our grand kids and holiday using a table cloth. She also wasn't very courteous nor acted in a professional manner to assist us with the issues. The delivery was for June 28th. No! It's actually like he's talking down to us so we "understand" the weight of the purchase. No sir. In this article, well take an in-depth look at seven key differences between La-Z-Boy and Ashley Furniture. Sincerely, Vanessa. No notification was provided about it being back ordered. We had such a good experience at Ashley Home Store. Instead i ONLY got "theres nothing i can do" I wouldn't be as mad if I knew he tried everything in his power to help. La-Z-Boy Furniture is known for quality. We ordered a full living room and dining set. From the beginning of the stores convenient location to the end dealing with the delivery guys. She informed us that she would be leaving soon and that she worked on commission, and asked us flat out if we'd be buying something that night. We ordered more than $15,000 of new furniture and we are being treated like dirt. That's more than a week from now and I'm still waiting for the other rug. we took the day off to prepare for today!!! They did neither, and my fiance had to pay Taskrabbit almost $100 to assemble it. So pushed delivery out again one more week, with yet another request for morning delivery because of plans. The furniture is really low quality, but the prices are surprisingly high. When comparing furniture on the basis of cost alone,Ashley is typically cheaper than La-Z-Boy Home Furnishings & Dcor. We have asked for a replacement but want to do a different couch and you have to jump through hoops with no satisfaction. The previous reviews of poor service and furniture is not just talk; it is real! I wish I had never made that decision. I'm not even going to bother opening the coffee table box. I was not positioned to pay the restocking fee so he asked for a good call back number as he will make a couple of calls for a quicker delivery date than October 24, 2020 and contact me the following day. We were promised a refund on delivery and never received it. It took a Yelp review to get in contact with Ashley Furniture and since they still will not take my calls I hope this helps. Hired incompetent delivery service who do not check if the products are complete. The recliner was also listed as in stock at all these places and included the same delivery timeframe as if we had ordered it from Ashley. As of Friday, two days after the delivery, the bed is still not flat and full. so what am i suppose to do??? Our salesman assured us that the mattress and frame would be delivered the following day on July 8, 2020. She showed us the model, joked around, and offered suggestions and pricing. I happened to buy a dining set and a coffee table along with the corner tables on Nov 2nd. I requested price matching to receive the Ashley corporate online pricing which I only knew they offered because our son had just received it on his recent Ashley purchase. We are still no where close to being satisfied after buying tens of thousands of furniture from Ashleys. She took us straight to the memory foam pillows and told us if we bought one we would get one free. Horrible - Purchased An Item Through One Of Their Partner Retailers And It Arrived Damaged Beyond Repair. In my opinion, Ms. Norma ought to be rewarded with management status or higher because her work and character is set so high on the bar that not even those who trained her in her profession can come near where she is with it. The sides sag and every time my husband rolls over it shakes the whole bed. Hesitantly, we agree and pay the delivery fees, and note down the exact date that they said they would deliver it. I Called Customer Service And Was Instructed To Upload Images So They Could Send It On To Ups - This Is Just A Fraction Of The Photos I Had Sent To Them. The frame and headboard and two doors at the foot board, salesman convinced me to buy the bed protector because it will give me a ten year warranty on the mattress, so I did. Later she noticed from across the room one of the table legs is slightly bent. For online shoppers, the company offers free shipping on thousands of items. We will not be going back to this location and would not recommend it to anyone. Now all of the sudden the couch is gone and they have to make a new one. Never was informed it was on back order at all. She started us out on a $5000 mattress and wanted to progressively move us down the line. I do not care about the $2 that the driver might have to pay for the 10 god dang pieces of hair on this BROKEN couch that we've been trying to get fixed for SIX MONTHS. Will never buy from them again and will post everywhere that they are liars and cheats. But two months in it broke. I was livid!! Liar. I understand that COVID caused a lot of backlog. Design your space from the comfort of your home. Delivers were rude. Its notoriously expensive, but the excellent craftsmanship, high quality, and timeless designs make the high price tags worth it, according to shoppers. Thank you for supporting the brands that make this blog possible! The computer program recommended a particular type of mattress. So I called them that morning to confirm . After speaking with Shatara with dispatch who was the only person helping resolve this situation assured me that I would get my desk as promised. I stood there for about 5 minutes and nothing. I like the product but sales & direct distribution make me hate this company. I am just posting this to warn others, so they might be safeguarded against spending hundreds of dollars extra if they are considering purchasing any Ashley Furniture from any brick and mortar Ashley store location. I have not received the furniture yet (June 2021). Mr. Lonnie asked me questions that would help figure out what would be the best fit for my new apartment. I wish I had seen all of the negative reviews before shopping there. You don't know how to contact them regarding a very unhappy customer? DISCLAIMER: We are an authorized independent La-Z-Boy dealer. Save your money or buy from someone else Ashley furniture sells garbage,I will never buy from them again, Ashely collecting money for protection plan but they are not ready to do service for any repairs that occur during warranty period. $3K. I would never recommend this place to anyone. Dufresne Spencer Group.

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