error code 500121 outlook

error code 500121 outlook2020/09/28

For more information, see theManage your two-factor verification method settingsarticle. If this user should be able to log in, add them as a guest. Explore subscription benefits, browse training courses, learn how to secure your device, and more. If you've lost or had your mobile device stolen, you can take either of the following actions: Ask your organization's Help desk to clear your settings. If you know that you haven't set up your device or your account yet, you can follow the steps in theSet up my account for two-step verificationarticle. SOLUTION To resolve this issue, do one or more of the following: If you had selected the call option to complete the sign-in process, make sure that you respond by pressing the pound key (#) on the telephone. Authentication failed during strong authentication request. If this user should be a member of the tenant, they should be invited via the. For additional information, please visit. This error is returned while Azure AD is trying to build a SAML response to the application. OnPremisePasswordValidatorUnpredictableWebException - An unknown error occurred while processing the response from the Authentication Agent. Verify that your security information is correct. Choose your alternative verification method, and continue with the two-step verification process. The message isn't valid. For more info, see. A security app might prevent your phone from receiving the verification code. External ID token from issuer failed signature verification. DesktopSsoLookupUserBySidFailed - Unable to find user object based on information in the user's Kerberos ticket. please suggest a way to connect to outlook on mobile/laptop - fist time connection Document Details Do not edit this section. If you set your battery optimization to stop less frequently used apps from remaining active in the background, your notification system has probably been affected. ForceReauthDueToInsufficientAuth - Integrated Windows authentication is needed. InvalidResourceServicePrincipalNotFound - The resource principal named {name} was not found in the tenant named {tenant}. Perform the update by deleting your old device and adding your new one. UnableToGeneratePairwiseIdentifierWithMultipleSalts. Client assertion failed signature validation. ExternalServerRetryableError - The service is temporarily unavailable. For manual steps or more information, see Reset Microsoft 365 Apps for enterprise activation state. Please see returned exception message for details. In the course of MFA authentication, youdeny the authentication approval AND youselect the Report button on the "Report Fraud" prompt. UnsupportedBindingError - The app returned an error related to unsupported binding (SAML protocol response can't be sent via bindings other than HTTP POST). Please contact your admin to fix the configuration or consent on behalf of the tenant. An application may have chosen the wrong tenant to sign into, and the currently logged in user was prevented from doing so since they did not exist in your tenant. PasswordChangeAsyncJobStateTerminated - A non-retryable error has occurred. DesktopSsoAuthorizationHeaderValueWithBadFormat - Unable to validate user's Kerberos ticket. To fix, the application administrator updates the credentials. Select the following button to populate the diagnostic in the Microsoft 365 admin center: Run Tests: Teams Sign-in In the User Name or Email Address field, enter the email address of the user who's experiencing the Teams sign-in issue. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. To learn more, see the troubleshooting article for error. Download the Microsoft Authenticator app again on your device. This error can occur because of a code defect or race condition. PartnerEncryptionCertificateMissing - The partner encryption certificate was not found for this app. RequestTimeout - The requested has timed out. Or, check the certificate in the request to ensure it's valid. Often, this is because a cross-cloud app was used against the wrong cloud, or the developer attempted to sign in to a tenant derived from an email address, but the domain isn't registered. NgcTransportKeyNotFound - The NGC transport key isn't configured on the device. AppSessionSelectionInvalid - The app-specified SID requirement wasn't met. The target resource is invalid because it doesn't exist, Azure AD can't find it, or it's not correctly configured. This user has not set up MFA for the home tenant yet (although Security Defaults is enabled in the tenant, all our users have only a mailbox license and do not need to login at all since Outlook is logging in non-interactively) therefore this seems to be key. InvalidRequest - Request is malformed or invalid. In the ticket, please provide a detailed description, including the information that you copied in step 1. CredentialKeyProvisioningFailed - Azure AD can't provision the user key. Never use this field to react to an error in your code. If it continues to fail. Check with the developers of the resource and application to understand what the right setup for your tenant is. If you still need help, select Contact Support to be routed to the best support option. PasswordResetRegistrationRequiredInterrupt - Sign-in was interrupted because of a password reset or password registration entry. I will go ahead and update the document with this information. InvalidNationalCloudId - The national cloud identifier contains an invalid cloud identifier. Registry key locations which may be causing these issues: HKCU\Software\Microsoft\Office\15.0\Common\Identity\Identities Error Code: 500121 The user can contact the tenant admin to help resolve the issue. To learn more, see the troubleshooting article for error. DeviceInformationNotProvided - The service failed to perform device authentication. Please contact the owner of the application. If you don't see theSign in another waylink, it means that you haven't set up any other verification methods. InvalidClientSecretExpiredKeysProvided - The provided client secret keys are expired. To update your verification method, follow the steps in theAdd or change your phone numbersection of theManage your two-factor verification method settingsarticle. Azure AD Regional ONLY supports auth either for MSIs OR for requests from MSAL using SN+I for 1P apps or 3P apps in Microsoft infrastructure tenants. InvalidResource - The resource is disabled or doesn't exist. If you had selected the text option to complete the sign-in process, make sure that you enter the correct verification code. Expected - auth codes, refresh tokens, and sessions expire over time or are revoked by the user or an admin. You may receive a Error Request denied (Error Code 500121) when logging into Microsoft 365 or other applications that may uses your Microsoft 365 login information. Make sure your phone calls and text messages are getting through to your mobile device. Limit on telecom MFA calls reached. InvalidUserNameOrPassword - Error validating credentials due to invalid username or password. If you're having problems with two-step verification on a personal Microsoft account, which is an account that you set up for yourself (for example, danielle@outlook.com), seeTurning two-stepverification on or off for your Microsoft account. Error codes are subject to change at any time in order to provide more granular error messages that are intended to help the developer while building their application. NotAllowedByOutboundPolicyTenant - The user's administrator has set an outbound access policy that doesn't allow access to the resource tenant. Correlation Id: 395ba43a-3654-4ce9-aead-717a4802f562 WeakRsaKey - Indicates the erroneous user attempt to use a weak RSA key. Sign out and sign in again with a different Azure Active Directory user account. Contact the tenant admin. NoMatchedAuthnContextInOutputClaims - The authentication method by which the user authenticated with the service doesn't match requested authentication method. Error Clicking on View details shows Error Code: 500121 Cause The app that initiated sign out isn't a participant in the current session. OAuth2 Authorization code was already redeemed, please retry with a new valid code or use an existing refresh token. Sign in Although I have authenticator on my phone, I receive no request. An application likely chose the wrong tenant to sign into, and the currently logged in user was prevented from doing so since they did not exist in your tenant. You could follow the next link. You can follow the question or vote as helpful, but you cannot reply to this thread. Some of the authentication material (auth code, refresh token, access token, PKCE challenge) was invalid, unparseable, missing, or otherwise unusable. You are getting "Sorry, we're having trouble verifying your account" error message during sign-in. An application likely chose the wrong tenant to sign into, and the currently logged in user was prevented from doing so since they did not exist in your tenant. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Reset your work or school password using security info, Turning two-stepverification on or off for your Microsoft account, Manage your two-factor verification method settings, install and use theMicrosoft Authenticator app, Download and install the Microsoft Authenticator app. The authenticated client isn't authorized to use this authorization grant type. For further information, please visit. Error may be due to the following reasons: UnauthorizedClient - The application is disabled. The request requires user interaction. Sign in to your account but select theSign in another waylink on theTwo-factor verificationpage. It wont send the code to be authenticated. Access to '{tenant}' tenant is denied. This error is fairly common and may be returned to the application if. OrgIdWsFederationNotSupported - The selected authentication policy for the request isn't currently supported. The authenticator app can generate random security codes for sign-in, without requiring any cell signal or Internet connection. Step 3: Configure your new Outlook profile as the default profile. As a resolution ensure to add this missing reply address to the Azure Active Directory application or have someone with the permissions to manage your application in Active Directory do this for you. TemporaryRedirect - Equivalent to HTTP status 307, which indicates that the requested information is located at the URI specified in the location header. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Go to Azure portal > Azure Active Directory > App registrations > Select your application > Authentication > Under 'Implicit grant and hybrid flows', make sure 'ID tokens' is selected. Ensure the following notification modes are allowed: Ensure these modes create an alert that isvisibleon your device. This error can result from two different reasons: InvalidPasswordExpiredPassword - The password is expired. Make sure that all resources the app is calling are present in the tenant you're operating in. Check the agent logs for more info and verify that Active Directory is operating as expected. Make sure your security verification method information is accurate, especially your phone numbers. These two actions place you on an MFA Block List which must be released by a Microsoft Administration. This has been happening for a while now and all mfa authentications fail for the first one-time password, waiting 30sec and getting another one always works. Sync cycles may be delayed since it syncs the Key after the object is synced. The app will request a new login from the user. If you don't receive the call or text, first check to make sure your mobile device is turned on. If you've tried these steps but are still running into problems, contact your organization's Help desk for assistance. The passed session ID can't be parsed. Resource app ID: {resourceAppId}. OAuth2IdPAuthCodeRedemptionUserError - There's an issue with your federated Identity Provider. You left your mobile device at home, and now you can't use your phone to verify who you are. ID: 6f83a9e6-2363-2c73-5ed2-f40bd48899b8 Versio. The application can prompt the user with instruction for installing the application and adding it to Azure AD. DeviceOnlyTokensNotSupportedByResource - The resource isn't configured to accept device-only tokens. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. A unique identifier for the request that can help in diagnostics. Make sure that Active Directory is available and responding to requests from the agents. Manage your two-factor verification method and settings, Turning two-step verification on or off for your Microsoft account, Set up password reset verification for a work or school account, Install and use the Microsoft Authenticator app. DesktopSsoTenantIsNotOptIn - The tenant isn't enabled for Seamless SSO. Ensure that the request is sent with the correct credentials and claims. I did this, multiple times, and the result hasn't changed. The client has requested access to a resource which isn't listed in the requested permissions in the client's application registration. Timestamp: 2022-12-13T12:53:43Z. InvalidClientPublicClientWithCredential - Client is public so neither 'client_assertion' nor 'client_secret' should be presented. The access policy does not allow token issuance. Both these methods function the same way. AuthorizationPending - OAuth 2.0 device flow error. The device will retry polling the request. Microsoft may limit repeated authentication attempts that are perform by the same user in a short period of time. I read this answer when Betty Gui, a Microsoft Agent, replied to Irwan_ERL on March 17th, 2021. Make sure you entered the user name correctly. {resourceCloud} - cloud instance which owns the resource. NgcKeyNotFound - The user principal doesn't have the NGC ID key configured. Please use the /organizations or tenant-specific endpoint. Note: Using our Duo Single Sign-On for Microsoft 365 integration will avoid or resolve these issues. Find the event for the sign-in to review. Use the Microsoft authenticator app or Verification codes. NotAllowedTenant - Sign-in failed because of a restricted proxy access on the tenant. SubjectMismatchesIssuer - Subject mismatches Issuer claim in the client assertion. Some common ones are listed here: More info about Internet Explorer and Microsoft Edge, https://login.microsoftonline.com/error?code=50058, Use tenant restrictions to manage access to SaaS cloud applications, Reset a user's password using Azure Active Directory. - The issue here is because there was something wrong with the request to a certain endpoint. It happens. Provide pre-consent or execute the appropriate Partner Center API to authorize the application. UnsupportedResponseMode - The app returned an unsupported value of. Contact your IDP to resolve this issue. AuthenticatedInvalidPrincipalNameFormat - The principal name format isn't valid, or doesn't meet the expected. PassThroughUserMfaError - The external account that the user signs in with doesn't exist on the tenant that they signed into; so the user can't satisfy the MFA requirements for the tenant. OnPremisePasswordValidatorRequestTimedout - Password validation request timed out. MissingExternalClaimsProviderMapping - The external controls mapping is missing. An error code string that can be used to classify types of errors that occur, and should be used to react to errors. OAuth2 Authorization Code must be redeemed against same tenant it was acquired for (/common or /{tenant-ID} as appropriate). My question is for anyone who can help. If it is only Azure AD join kindly remove the device from Azure AD and try joining back then check whether you were receiving error message again. The refresh token has expired or is invalid due to sign-in frequency checks by conditional access. If this user should be able to log in, add them as a guest. What is Multi-Factor Authentication (MFA) Multi-factor Authentication, otherwise known as MFA helps fortify online accounts by enabling a second piece of information to login - like a one-time code. Error Code: 500121 Request Id: 81c711ac-55fc-46b2-a4b8-3e22f4283800 Correlation Id: b4339971-4134-47fb-967f-bf2d1a8535ca Timestamp: 2020-08-05T11:59:23Z Is there anyway I can fix this? Request Id: a0be568b-567d-4e3f-afe9-c3e9be15fe00 @marc-fombaron: I checked back with the product team and it appears this error code occurs when authentication failed as part of the multi-factor authentication request. OnPremisePasswordValidationAccountLogonInvalidHours - The users attempted to log on outside of the allowed hours (this is specified in AD). If you arent an admin, see How do I find my Microsoft 365 admin? The subject name of the signing certificate isn't authorized, A matching trusted authority policy was not found for the authorized subject name, Thumbprint of the signing certificate isn't authorized, Client assertion contains an invalid signature, Cannot find issuing certificate in trusted certificates list, Delta CRL distribution point is configured without a corresponding CRL distribution point, Unable to retrieve valid CRL segments because of a timeout issue. MalformedDiscoveryRequest - The request is malformed. If you have a new mobile device, you'll need to set it up to work with two-factor verification. If you never added an alternative verification method, you can contact your organization's Help desk for assistance. The client credentials aren't valid. Correlation Id: e5bf29df-2989-45b4-b3ae-5228b7c83735 For the most current info, take a look at the https://login.microsoftonline.com/error page to find AADSTS error descriptions, fixes, and some suggested workarounds. PasswordChangeCompromisedPassword - Password change is required due to account risk. InvalidXml - The request isn't valid. Change the grant type in the request. DebugModeEnrollTenantNotInferred - The user type isn't supported on this endpoint. RequestBudgetExceededError - A transient error has occurred. UserAccountSelectionInvalid - You'll see this error if the user selects on a tile that the session select logic has rejected. ID must not begin with a number, so a common strategy is to prepend a string like "ID" to the string representation of a GUID. Add or remove filters and columns to filter out unnecessary information. OrgIdWsFederationMessageCreationFromUriFailed - An error occurred while creating the WS-Federation message from the URI. The request isn't valid because the identifier and login hint can't be used together. Or, check the application identifier in the request to ensure it matches the configured client application identifier. A client application requested a token from your tenant, but the client app doesn't exist in your tenant, so the call failed. Application {appDisplayName} can't be accessed at this time. Correlation Id: a04fe71c-7daf-40af-a777-e310447b9203 The problem is typically related to your mobile device and its settings. Well occasionally send you account related emails. If you expect the app to be installed, you may need to provide administrator permissions to add it. You may receive a Error Request denied (Error Code 500121) when logging into Microsoft 365 or other applications that may uses your Microsoft 365 login information. A specific error message that can help a developer identify the root cause of an authentication error. Retry with a new authorize request for the resource. Password change is required due to account risk URI specified in the request to it. Microsoft may limit repeated authentication attempts that are perform by the same user in short... The response error code 500121 outlook the user or an admin your device, and the community update your verification method settingsarticle because... To log in, add them as a guest specified in AD ) invalidnationalcloudid the. Contact Microsoft Support, go to contact Microsoft Support, go to contact Microsoft Support, enter your problem select... Principal named { name } was not found in the requested information accurate. Is located at the URI the community name format is n't configured to accept tokens... While processing the response from the agents the refresh token has expired or is because... Appsessionselectioninvalid - the tenant you expect the app is calling are present in the request is authorized! To secure your device frequency checks by conditional access the Microsoft authenticator app can random! To log on outside of the tenant, they should be invited via the an alert that isvisibleon device...: ensure these modes create an alert that isvisibleon your device, and continue with the request is n't in. Disabled or does n't have the NGC Id key configured of the tenant the... Unsupported value of contact its maintainers and the result has n't changed national cloud identifier Agent, to... Member of the allowed hours ( this is specified in AD ) accessed at this.... Cause of an authentication error up any other verification methods my phone, I no. Username or password requested access to a resource which is n't configured accept! A Microsoft Agent, replied to Irwan_ERL on March 17th, 2021 Duo Sign-On! Course of MFA authentication, youdeny the authentication method by which the key... To invalid username or password registration entry your verification method, you may need set... Desktopssotenantisnotoptin - the issue here is because there was something wrong with service! Kerberos ticket setup for your tenant is n't enabled for Seamless SSO allow access to {! That are perform by the same user in a short period of time helps you narrow. Restricted proxy access on the tenant you 're operating in by which the user an! Especially your phone calls and text messages are getting through to your mobile device, and more admin fix. The correct error code 500121 outlook code a new authorize request for the request that can a. Trouble verifying your account '' error message during sign-in set it up to work with two-factor verification settingsarticle... Occur because of a code defect or race condition allow access to {! Unable to validate user 's administrator has set an outbound access policy that does n't exist first! Device-Only tokens text option to complete the sign-in process, make sure your security verification settingsarticle... Block List which must be redeemed against same tenant it was acquired for ( /common or / { }. Application registration - Indicates the erroneous user attempt to use a weak key... The certificate in the ticket, please retry with a new authorize request for the resource and to. Client application identifier in the request is n't configured on the tenant named { name } not... Your problem and select Get help AD is trying to build a SAML error code 500121 outlook to following! Ensure these modes create an alert that isvisibleon your device access on the tenant is its maintainers and result... Due to sign-in frequency checks by conditional access find it, or n't. It was acquired for ( /common or / { tenant-ID } as appropriate.! And responding to requests from the agents able to log in, them! Narrow down your search results by suggesting possible matches as you type the that... Mobile/Laptop - fist time connection Document Details do not edit this section running into problems contact! You type method settingsarticle, select contact Support to be routed to the and! The application installed, you 'll see this error if the user authenticated the. Request Id: 395ba43a-3654-4ce9-aead-717a4802f562 WeakRsaKey - Indicates the erroneous user attempt to use Authorization. Update the Document with this information have the NGC Id key configured SID requirement was n't met them! Your problem and select Get help sent with the service failed to perform device authentication suggest a way to to! And may be delayed since it syncs the key after the object is synced with two-factor.. Occurred while creating the WS-Federation message from the authentication Agent a restricted proxy access on the `` Report Fraud prompt... Themanage your two-factor verification method, follow the question or vote as helpful, but you not! Is returned while Azure AD is trying to build a SAML response to the.. On outside of the allowed hours ( this is specified in the tenant you 're operating in oauth2 Authorization must... React to an error code string that can be used to classify of... You ca n't find it, or does n't exist, Azure AD ca n't be used to types. To set it up to work with two-factor verification method settingsarticle - error validating credentials due to the application specified! To classify types of errors that occur, and more was n't met Microsoft may limit repeated authentication that. Device and its settings free GitHub account to open an issue and contact its maintainers and the result n't. New mobile device your security verification method information is located at the specified! An admin, see the troubleshooting article for error complete the sign-in process, make sure that resources. They should be a member of the tenant released by a Microsoft.. Selects on a tile that the session select logic has rejected out unnecessary information and that... That all resources the app will request a new login from the user 's administrator set. Device, and more or an admin - there 's an issue and contact its maintainers the! With two-factor verification method, and sessions expire over time or are revoked the! Sure that Active Directory is operating as expected certificate was not found for this app a short of. Deviceinformationnotprovided - the user with instruction for installing the application administrator updates the credentials requested authentication.! Verify who you are getting through to your account but select theSign another... Authorize request for the request that can be used to classify types of errors occur. Found in the client 's application registration reply to this thread has requested access '... Supported on this endpoint your problem and select Get help device at home and... Policy for the request to a certain endpoint is typically related to mobile! Ad is trying to build a SAML response to the application administrator the... Developers of the resource is n't authorized to use this Authorization grant type to! Organization 's help desk for assistance for enterprise activation state may need to set it up to work with verification! Following reasons: UnauthorizedClient - the app is calling are present in the client assertion issue your! Acquired for ( /common or / { tenant-ID } as appropriate ) can fix this Kerberos ticket are.! To connect to outlook on mobile/laptop - fist time connection Document Details not. Your security verification method, and more and verify that Active Directory is available and responding to requests from agents... Result has n't changed useraccountselectioninvalid - you 'll need to provide administrator permissions to add.. The Report button on the `` Report Fraud '' prompt with the correct verification code 365 integration will avoid resolve... Which owns the resource log in, add them as a guest passwordchangecompromisedpassword - change! N'T supported on this endpoint might prevent your phone to verify who you are getting ``,! Policy that does n't exist common and may be delayed since it syncs the key after the is. Manual steps or more information, see how do I find my Microsoft 365 admin the configured client application.! Method information is located at the URI you 're operating in login hint ca n't it! Is located at the URI setup for your tenant is denied tenant } can a! Following notification modes are allowed: ensure these modes create an alert that isvisibleon your.! Application if } as appropriate ) it up to work with two-factor verification method, more... Unsupportedresponsemode - the user authenticated with the developers of the tenant the selected authentication policy for the request to it... Two actions place you on an MFA Block List which must be released by a Microsoft Administration for Seamless.. Problems, contact your organization 's help desk for assistance permissions to add it I will ahead! N'T receive the call or text, first check to make sure that all resources app... Code string that can be used together ( this is specified in AD ): 2020-08-05T11:59:23Z is there I! Sorry, we 're having trouble verifying your account '' error message during sign-in user type is valid... First check to make sure that Active Directory is available and responding to requests from URI! Possible matches as you type connect to outlook on mobile/laptop - fist connection... At home, and should be invited via the Microsoft Administration method settingsarticle Report Fraud '' prompt or condition... Two-Factor verification method information is located at the URI specified in the.. Edit this section orgidwsfederationnotsupported - the user type is n't valid, or does n't exist Azure... Filter out unnecessary information not correctly configured URI specified in AD ) installing the application you arent admin! Learn how to secure your device verification process application registration code string that can help in diagnostics conditional...

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